Smell a gas leak? Call us and we will investigate all potential gas leaks. 24-hour answering service for all emergency calls and gas leaks. For fires, explosions and blowing gas please also call 911. We can help identify origin of even the smallest leak. If, it is at the meter we will repair promptly. Leaks inside your home and at appliances we cannot repair but we may be of assistance in expediting any necessary repairs.

  • USA North(Underground Service Alert) Reminder: Call 2 working days in advance before you dig. Dial 811. This is a free service that allows Utilities to identify the location of the underground services on your property before you excavate, dig potholes or plant trees.

Things To Know

  • Whenever gas leaks from a pipe or pipe fitting, there is a possibility of fire or explosion.
  • If leaking gas accumulates in a confined place, it can displace air and cause suffocation.
  • If a gas appliance is not working properly, incomplete combustion can produce carbon monoxide and other toxic gases.
  • A pilot light or gas burner can ignite combustible materials and flammable vapors such as gasoline, paint, thinner, or aerosols.
  • Do not store combustible materials such as paints. solvents and gasoline in the same room as your water heater, furnace, oven, range or any gas appliances.
  • Do not store flammable materials such as mops, brooms, laundry and newspapers near your water heater, furnace, oven, ranger or any gas appliances.
  • If a pilot light is out, shut off the gas at the appliance valve. Wait five minutes to let gas disperse before trying to relight the appliance pilot light.

When to turn off your gas: 

  • In an emergency, your gas can be turned off at the main gas service shutoff valve. Do not shut off the gas unless you smell gas, hear gas escaping, see a broken gas line or suspect a gas leak. If you shut off the gas, there may be a considerable delay before Alpine Natural Gas can turn your service back on.

How to turn off your gas:

Example of how to turn off your gass

  1. Locate the main gas shutoff valve: Your main gas shutoff valve is normally located near your gas meter. The most common places are on the side or front of a building, a cabinet located inside a building or a cabinet meter outside a building.
  2. Have a wrench handy: Keep a 12- to 15-inch adjustable pipe or crescent-type wrench or other suitable tool near your main shutoff valve so you don’t have to search for one in times of emergency.
  3. Give the valve a quarter turn: The valve is closed when the tang (the part of the valve you put the wrench on) is crosswise (perpendicular) to the pipe.If your gas service is set up differently from the one described and you wish to know how to turn off your gas, please contact ANG at 209-772-3006
  4. Call Alpine Natural Gas at 209-772-3006 to reinstate gas service

NOTE: Once you have shut off the gas at the meter, do not try to turn it back on yourself. If the gas service shutoff valve is closed, ANG or another qualified professional should perform a safety inspection before the gas service is restored and appliance pilots are relit.

Gas Appliance Information 

Pilot Lights: 

  • Many older gas appliances and most water heaters have a small, continuously burning gas flame—the pilot light—that ignites the main burner. Some newer models have electronic igniters.If the pilot light is out, shut the gas off at the appliance’s gas shutoff valve. Always wait five minutes to let gas disperse before trying to relight an appliance pilot light.Follow the appliance manufacturer’s instructions to relight a pilot light. Often, basic relight instructions are located inside the main burner compartment door. If you cannot relight the pilot light yourself, call ANG or another qualified professional for assistance.

Gas Appliance Shutoff Valves:

  •  Most gas appliances have a gas shutoff valve located near the appliance that lets you turn off the gas to that appliance only. In some cases, turning off the gas at the appliance’s shutoff valve will suffice if there is a gas leak or the appliance needs to be replaced or serviced. You should have an appliance gas shutoff valve installed at each gas appliance so that you can turn off the gas to that appliance only, instead of shutting off all gas at the main gas service shutoff valve.To turn off the gas at the gas appliance shutoff value, rotate the valve a quarter turn.

Stoves (Ranges and Ovens):

  • When lighting the burners, light the match before you turn on the gas. If the flame goes out, turn off the burner and let the gas disperse before relighting.
  • Clean away any grease, oil or debris from the area to prevent a grease fire. In the event of a grease fire, never add water. Use baking soda or, if the fire is in a pan, use a lid to smother the flame. Stock your kitchen with a fire extinguisher.
  • Move any flammable objects such as towels and curtains away from the burners.
  • Never use your oven to heat your home. This misuse puts you at risk of burns from hot surfaces and shortens the life of oven parts and controls.

Water Heaters:

  • Make sure your water heater is securely anchored to a wall to prevent it from shifting or falling during an earthquake.
  • If your water heater is elevated, make sure the platform is sturdy enough to withstand the weight of the water heater if it moves during an earthquake.

Furnaces:

  • Have your furnace serviced once a year.
  • Clean or replace your filter regularly- depending on how frequently you use it.
  • Air supply vents must be clear of obstructions. Furnaces need a constant supple of fresh air to run efficiently and safely.

A leak may be present if you:

  • Smell: An unusual odor, like that of rotten eggs. Because natural gas is lighter than air, colorless, and odorless, an odorant is added to help customers smell gas if a leak occurs.
  • Hear: An unusual noise coming from the ground or an above-ground pipeline. A hissing or roaring sound may indicate escaping natural gas.
  • See: Discolored vegetation surrounding a pipeline, or water, or dirt blowing into the air.

If you suspect a leak!

  • Leave the vicinity immediately
  • Alert everyone nearby and leave the area immediately to an upwind location
  • Do not light a match, start or stop an engine, use a phone, switch on or off lights, or do anything that might create a spark
  • From a safe place, call Alpine Natural Gas at 209-772-3006 immediately, day or night: or call 911. 
15 St Andrews Rd. Suite 7
P.O. Box 550
Valley Springs, CA 95252
Fax: (209) 772-3008
Email: customerservice@alpinenaturalgas.com
Monday-Thursday: 9am-4pm
Friday: 9am-2pm

Contact Us